Spear’s Review

Lindsay House, director of inheritance tax, trusts and estates at BKL, knows that one of the most important aspects of service is ‘personal interaction’, which is why she and her team place such a high value on accessibility, bespoke support and human conversations.

‘People want the benefits of specialist knowledge, and to be treated like people – to pick up the phone and be able to get support straight away,’ she says.

House has focused on trusts, landed estates, probate and charities for more than 25 years, and advises on all aspects of accounting, tax compliance and administration. She recognises the role a practitioner like herself plays in a landscape where ‘fewer firms are offering a complete service to trustees’.