Bold & Reeves
London, United Kingdom
Bold & Reeves belongs to a select club of boutique firms that were created when the founder got tired of trying to find another company to offer the services he required – in this case, a management firm that looks after property with the same attention to detail and service that an HNW looks after other assets like classic cars or their wine cellar. After a successful career in the British Army, and with a track record of innovation in the business information and recruitment arenas, Bill Shipton decided to make the move into London super prime residential property. Having realised that there was a gap in the market for doing exactly what he envisaged, Bold & Reeves was born.
Started in 2012 by Shipton with his partner James Sunley (the St Moritz Tobogganing Club president) after months trying to finding a firm to look after a property portfolio owned by a Saudi family office, Bold & Reeves operates in London and the home counties (clients include a country estate near Newbury). The firm partners with many non-dom families, developers, landlords, family offices, prime estate agencies (such as Wetherell in Mayfair), along with those that Shipton calls ‘owner occupiers’ and ‘the temporarily absent’, to manage their properties – anything from fixing the rattling air-conditioning unit of a Forbes 1000 client to replacing the light bulbs in a 30ft-high chandelier.
Instead of a mountain of brown envelopes, there is just one monthly bill to pay, as Bold & Reeves settle all bills directly with their tradesmen, all of whom have security checks and whose skills are confirmed (usually by referral) before they start on a job.
The subcontracted ‘trades’ on their books are referred to as ‘partners’. All invoicing is transparent and any haggling is done by Bold & Reeves, with any extra work that needs to be done on a client’s behalf being charged on an hourly fee basis. Each client gets a ‘property health check’ and an audit of all their service and maintenance agreements, with any information that they might need being made accessible 24 hours a day from a digital property portal on their smartphone – whether they’re out racing their yacht in Port Antonio, or hurtling down the world’s most exclusive tobogganing run. ‘Communicating with our clients and being passionate about customer service is key to our success,’ Shipton says.
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