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‘Clients at Banque Havilland have versatile needs when it comes to wealth management,’ says deputy CEO Juho Hiltunen. ‘Being an independent, open architecture bank allows us to focus on clients’ needs rather than just pushing out our own products. While having international reach and a comprehensive services offering, we are human-sized and easily approachable.’
Founded in 2009, the Luxembourg-headquartered bank now has five locations across Europe.‘Luxembourg is one of the financial centres of the world, and is a great location for headquartering a banking group,’ he says. ‘Most transactions carried out from here are multijurisdictional and institutions are used to that.’ Recent times have again evidenced that banking is a business carried out between people, he adds.‘Being close to our clients and colleagues allows us to best serve our clients, especially during the times of crisis. Digitalisation offers many advantages but there is a risk to alienate yourself from our clients in this process. Clients do expect a modern servicing platform and customer experience, but also dedicated and trusted advisers to guide them through various stages of their changing economic and life circumstances.
Flexibility is becoming ‘rare’ in the banking world, he notes. It’s particularly important, given the demands Covid-19 is imposing on practitioners. ‘We, like so many others, faced various challenges,’ he says. ‘We were however well equipped to adapt to the circumstances and quickly developed a successful remote working environment, ensuring the continuity of our services and reinforcing communications.’